Independent & Family Run Funeral Directors
& Memorial Specialists Est. 1899

24 hour Service: 01493 844363

"Your friendly, polite and professional service at a very difficult time for my family and I was so appreciated. You have all gone above and beyond and I can't express just how grateful I am."
"I really can't convey how wonderful you were at what was a very difficult time for my sister and I. Nothing was too much trouble and you took care of everything for us."
"Your craftsmen created something so personal for us – a lasting tribute to someone so special."
"Your staff’s professional and friendly service throughout this difficult time is something that will always be appreciated and remembered."
"Your staff showed sensitivity, unfailing support and utmost dignity and respect."
"We actually looked around for the best place and the best price for what suited us. Once we had seen you, we knew that we were in the best of hands."
"Thank you for your care, kindness and excellent funeral arrangements."
"From the very first phone call, I felt an empathy, warmth and understanding and I could not have wished for a better person to guide me through everything."

Frequently Asked Questions

Can we visit our loved one whilst they are in your care?

Yes. We offer a choice of your loved on being dressed in either their own clothes, or we can provide a gown for them. Once your loved one is dressed, our staff will call you to inform you that you are welcome to visit the Chapel of Rest to visit. We do ask that Chapel Visits are by appointment.

How do I register the death of a loved one?

When someone dies in England or Wales the death needs to be registered within 5 working days at the Registry Office for the County in which the death occurred. You can go to a different office if it is more convenient, but the process – known as registration by declaration – will take a day or two longer. This is because the registrar will need to forward your information to the original district, where the registrar will issue and send out the death certificate and other paperwork. Doing things this way may mean a slight delay to the funeral, since it is not possible for a burial or cremation to take place until after the registrar has issued the necessary paperwork. If the person has died in the hospital we will usually need registrar’s paperwork to allow us to bring your loved one back into our care. 

Can we deliver our own funeral service, or do we need a minister?

You are more than welcome to be as involved with the service as you wish. If a service is taking place in Church, then the local minister in charge of the will be present, but allow you to deliver a eulogy or read a poem. If the service is at the crematorium, which is a public building, you can deliver the whole service yourself if you wish. We would, however, recommend that someone acts as a Master of Ceremony, just to offer guidance, and take some of the pressure off you when having to play music etc.

Does the coffin have to disappear behind the curtain at the Crematorium?

No. The curtain allows for the option of either closing around the coffin before you leave, or staying open. There are benefits and drawbacks to each scenario, however you are free to make a choice on which option suits you best.

Can we ask for donations instead of flowers, or vice versa?

Yes. We are happy to receive and list floral tributes that are sent to us, as well as donations if you so desire. We always strive to supply a donations box and envelopes at the funeral service, however some Churches won’t allow us to collect for charities. We keep the donations account open for a month after the funeral has taken place.

Is it really my loved ones cremated remains that are returned to me?

Yes. A cremator can physically accept only one coffin at a time and all remains are removed before the unit can be used again. An identity card accompanies the coffin and cremated remains throughout the process until final disposal. The code of ethics and practical necessity are complementary and combine to ensure that the separation of cremated remains is achieved.

Do we have to use the funeral director appointed by the Coroner?

No, you don’t.  If it was yours, or the deceased person’s wish, to use a specific funeral director then you are free to make that choice. A coroner becomes involved if a death has been sudden or unexpected, and the deceased has to be taken to a hospital for a post mortem examination. You do not have to use the services of this funeral director for the funeral arrangements. The funeral director who took care of your loved one via the Police or Coroner is appointed by the Coroner for this role only.

More Information About Funerals

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