Independent & Family Run Funeral Directors
& Memorial Specialists Est. 1899

24 hour Service: 01493 844363

"Your friendly, polite and professional service at a very difficult time for my family and I was so appreciated. You have all gone above and beyond and I can't express just how grateful I am."
"I really can't convey how wonderful you were at what was a very difficult time for my sister and I. Nothing was too much trouble and you took care of everything for us."
"Your craftsmen created something so personal for us – a lasting tribute to someone so special."
"Your staff’s professional and friendly service throughout this difficult time is something that will always be appreciated and remembered."
"Your staff showed sensitivity, unfailing support and utmost dignity and respect."
"We actually looked around for the best place and the best price for what suited us. Once we had seen you, we knew that we were in the best of hands."
"Thank you for your care, kindness and excellent funeral arrangements."
"From the very first phone call, I felt an empathy, warmth and understanding and I could not have wished for a better person to guide me through everything."

Funeral Plan Guarantee

If you are paying by single payment, Golden Charter will send you a Certificate of Entitlement to funeral services and a membership card, which should be kept in a safe place. You’ll also receive a copy of the Certificate of Entitlement to give to your next of kin so they are aware that you hold a plan, and know how to proceed when the time comes.

If you are not paying by a single payment, your application will be acknowledged and a provisional membership card will be issued.

If you decide to take out a Will, our legal services team will call you to make arrangements for your Will.

Taking out a Golden Charter Funeral Plan is one of the most thoughtful decisions you could make.

Our commitment to customer service

If you are not satisfied with any aspect of your plan, you should in the first instance contact Golden Charter.

Call their Head Office freephone number: 0800 171 2955

Or write to them at their Head Office:

Canniesburn Gate
10 Canniesburn Drive
Glasgow G61 1BF

Or email:

They will acknowledge your complaint within 7 working days of receipt and aim to resolve it within no more than 20 working days of receipt.

If Golden Charter cannot resolve your complaint to your entire satisfaction then you should contact the Funeral Planning Authority.

The Funeral Planning Authority

Golden Charter is a Registered Provider of Funeral Plans and complies with the Rules and Code of Practice of the Funeral Planning Authority. This means that you will benefit from any applicable protections available through the Funeral Planning Authority’s regulations but only for your Funeral Services and not for your Will Services. Non-compliance with these Rules may render Golden Charter liable to disciplinary action by the Funeral Planning Authority.

Recommendations and approvals

The National Society of Allied and Independent Funeral Directors Golden Charter is the only funeral plan provider recommended by the National Society of Allied and Independent Funeral Directors (SAIF), which serves independent funeral directors nationwide.

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