What if I’m not in good health?
We promise to accept your funeral plan application, regardless of your state of health.
What happens once I’ve applied?
Once your plan has been accepted, you will receive a membership pack including a membership card and a summary of plan information and, once your plan is fully paid, a certificate containing your plan number (with a spare certificate to give to your next of kin). If you have chosen to pay by fixed monthly payments, your certificates will be sent after two years’ continuous payment. Golden Charter may also wish to call you to make sure you are happy with the details of your plan and payment choice.
What if I move to a different area?
If you’re moving to a different area, please let Golden Charter know beforehand so that they can update their records. You will have the option to move your plan to a different funeral director, if required.
What if I change my mind about my funeral plan?
If you have a change of heart within 30 days of taking out the plan, then we will refund any payments you have made.
What if I have special requests for my funeral?
You can specify any special wishes for your funeral when you apply. If these incur additional costs, not covered by your plan, these will need to be paid at the time of the funeral.
What happens when I die?
As a plan holder you will receive a membership pack containing our contact details. When the time comes your family simply contacts us and quotes your plan number. We will then take care of all the arrangements.
What happens with my money?
Your payments are protected. Depending on how you choose to pay, your money will be paid into the Golden Charter Trust or a life insurance policy with Phoenix Life. It will be held there until needed to pay for your funeral arrangements.