Independent & Family Run Funeral Directors
& Memorial Specialists Est. 1899

24 hour Service: 01493 844363

"Your friendly, polite and professional service at a very difficult time for my family and I was so appreciated. You have all gone above and beyond and I can't express just how grateful I am."
"I really can't convey how wonderful you were at what was a very difficult time for my sister and I. Nothing was too much trouble and you took care of everything for us."
"Your craftsmen created something so personal for us – a lasting tribute to someone so special."
"Your staff’s professional and friendly service throughout this difficult time is something that will always be appreciated and remembered."
"Your staff showed sensitivity, unfailing support and utmost dignity and respect."
"We actually looked around for the best place and the best price for what suited us. Once we had seen you, we knew that we were in the best of hands."
"Thank you for your care, kindness and excellent funeral arrangements."
"From the very first phone call, I felt an empathy, warmth and understanding and I could not have wished for a better person to guide me through everything."

Questions & Answers

What if I’m not in good health?

We promise to accept your funeral plan application, regardless of your state of health.

What happens once I’ve applied?

Once your plan has been accepted, you will receive a membership pack including a membership card and a summary of plan information and, once your plan is fully paid, a certificate containing your plan number (with a spare certificate to give to your next of kin). If you have chosen to pay by fixed monthly payments, your certificates will be sent after two years’ continuous payment. Golden Charter may also wish to call you to make sure you are happy with the details of your plan and payment choice.

What if I move to a different area?

If you’re moving to a different area, please let Golden Charter know beforehand so that they can update their records.  You will have the option to move your plan to a different funeral director, if required.

What if I change my mind about my funeral plan?

If you have a change of heart within 30 days of taking out the plan, then we will refund any payments you have made.

What if I have special requests for my funeral?

You can specify any special wishes for your funeral when you apply. If these incur additional costs, not covered by your plan, these will need to be paid at the time of the funeral.

What happens when I die?

As a plan holder you will receive a membership pack containing our contact details. When the time comes your family simply contacts us and quotes your plan number. We will then take care of all the arrangements.

What happens with my money?

Your payments are protected.  Depending on how you choose to pay, your money will be paid into the Golden Charter Trust or a life insurance policy with Phoenix Life.  It will be held there until needed to pay for your funeral arrangements.

Online tributes & donations
offered by Arthur Jary & Sons
in partnership with MuchLoved